We provide numerous service desk options for in-house IT teams, including overspill services, 1st and 2nd line support or 3rd line escalation, and fully outsourced services for comprehensive help desk support.
We offer fully customisable IT help desk solutions so that you can outsource some or all of your IT service desk to our dedicated team, who are always on call to represent your business in responding to your customers’ IT service queries. By working closely with your business, we gain a thorough understanding of your IT environment, so when customers approach us with their technical queries, we can respond in a way that helps them and demonstrates our knowledge of the clients with whom we work.
Our IT help desk solutions enable you to focus on other projects
By availing of Paradyn’s IT service desk, you can free up capacity for your IT team to focus on strategic value-add projects, as the time-consuming aspect of troubleshooting for customers is in the hands of a trusted partner. We will gladly handle all your everyday IT service calls and queries so that you’re left to concentrate fully on other aspects of your business with the comfort of knowing that a dedicated, expert team is responding to IT queries in a manner that represents your business professionally and positively.