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March 2018

Exigent Networks, Irish Telecom and Netforce unite under new Paradyn brand in €250K investment

 

Paradyn is Ireland’s first end-to-end, managed IT, security, networking and business connectivity offering.

Investment includes rebrand, new customer and business operations systems as well as staff integration and training.

The move enables the company to accelerate ambitious growth plans.

Dublin, 15th March 2018 — Exigent Networks, Irish Telecom and Netforce announce that they are officially combining with immediate effect into one united technology group under the new Paradyn brand. This combination creates Ireland’s first integrated group of managed IT, security, network and business connectivity providers. Paradyn brings together the management of 30,000 users in 300 active business and public sector customers.

Today’s news follows Exigent Networks’ October 2016 acquisition of Netforce, the managed IT services provider, and includes a full merger of Exigent Networks and its sister company, Irish Telecom. The newly integrated Paradyn group employs 40 people between Cork and Dublin offices and is now able to offer customers a single source for all on-site and intra-site IT and communications systems.

The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one. The investment also includes staff integration and cross-training to ensure that first line engineers can deal with all IT and communications service requests.

Cillian McCarthy, Paradyn’s chief executive officer comments: “By merging these three standalone businesses under a single brand, we have a larger customer base, greater expertise and a stronger position for expansion in the Irish and UK markets. We can concentrate marketing resources into promoting one brand and achieve synergies by deepening the great customer relationships that our businesses have. The back-office integration has already happened so that today’s customer facing switch-on will be seamless.”

Paradyn’s vision is to make life easy for customers in the increasingly complex world of technology and this unification of three companies makes sense for customers, as McCarthy explains, “Think of the complexity of managing desktop PCs and servers in a multi-site organisation; with cloud services; back-ups and security; Office 365; broadband connectivity; and unified communications systems. We bring all of this together in a properly thought-out and more secure end-to-end solution.”

Paradyn’s engineers can monitor all aspects of a customer’s infrastructure from its operations centre, enabling fast resolution times and ensuring that it can meet its 90% first-call fix promise. The service also means that customers’ employees are spending less time on IT management which improves system uptime and enables economies of scale for its clients.

McCarthy continued, “We pride ourselves on the relationships we have built with clients and our 98% customer retention rate is testament to this. Although we have a new name, I want to reassure our customers that they can expect an even better level of seamless customer support, while also being able to access the additional end-to-end services and even better technical expertise that we now offer.”

For more information, please contact us today:

Email: info@paradyn.ie

Phone: 01–299 3950

About Our Rebrand

Quick facts about the rebrand

 

We are Paradyn

  1. Exigent Networks, Irish Telecom & Netforce are now Paradyn.
  2. Our new name is a combination of Paradigm and Dynamic and the name reflects those we work with and also our dedication to providing exceptional customer service.
Paradigm Dynamic
Outstandingly clear concepts or thought patterns that constitute legitimate contributions to a field Positive energetic & effective action

 

  1. Our Name, colours and Logo have changed, apart from that we’re still the same people that you have always known and loved!
  2. Our dedication to our clients has remained unchanged and they are still at the core of everything we do.

Why the rebrand?

Exigent Networks was founded in May 2007 by Cillian McCarthy, Paul Casey and Rob Norton who all had previous experience in the technology industry. With Exigent Networks already established as a leader in the field of Wireless Networking, just three years later in 2010 Irish Telecom was founded by the same Directors. Irish Telecom became rapidly recognised as a National provider of high quality wireless and fibre broadband. With both companies growing and developing from strength to strength in 2016 an opportunity arose to acquire Netforce. Netforce had made a name in the Irish market by providing sensible, sustainable IT services, solutions and support to SMEs. Since 2000, the company has been an early adopter of innovative solutions. The next natural step in this progress was a rebrand uniting all three successful companies into one End–to–End full ICT provider.

What will change?

While our Name, Logo and Website may be changing, our commitment to our customers continues to be our highest priority and there are a number of things that we want to assure you will remain unchanged:

  • You will continue to work with the same people you have in the past. All of our team members are being retained in their current roles.
  • The structure of the company as well as current management, contracts and service agreements will not be altered.
  • All the services we have provided you previously will continue to be offered by Paradyn.
  • For our clients our existing contracts, VAT number and systems will remain in place.

What will it mean for our customers?

It means that our highly experienced team can build, monitor and maintain every aspect of your ICT infrastructure, delivering all this as a single trusted partner. Paradyn’s consolidated portfolio of services now covers Infrastructure, Connectivity, MSP and Security. You will have access to additional expertise and resources, ensuring that you get the best possible return on your technology investment.

We provide an all-encompassing end to end service at scale which in turn allows our customers to scale too.

We are individual, We are confident, We are Paradyn.

We hope that our rebrand provides you with a clear understanding of our company and our expanded services & expertise portfolio. We are excited to work together as Paradyn and we look forward to partnering with you!

If you have any questions on our rebrand, please contact us on info@paradyn.ie and we would be happy to answer these.