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How to unlock the full power of Microsoft Teams for business

Since the outbreak of the COVID-19 pandemic, the popularity of Microsoft Teams has skyrocketed. With north of 115 million daily active users, the collaboration platform has emerged as an essential tool for organisations seeking business continuity as their employees work from home. In the absence of face-to-face meetings, Teams allows an employee to make a voice over IP (VoIP) call to any other team member using a PC, Mac, iPhone, iPad or Android powered device.

However, through the free version of Microsoft Teams these VoIP calls are essentially limited to internal communications as the app is not connected to the public switched telephone network. Without an assigned phone number, no one from outside an organisation can directly contact a Microsoft Teams user. This has created a challenge for organisations who can’t easily connect their existing telephone system without additional licencing from Microsoft.

For those organisations that find themselves with both a legacy telephone system which is difficult to access by remote users, and Microsoft Teams used by staff to collaborate internally, a solution that combines these systems is of huge value. We recommend that companies in this position integrate their existing telephone system into Microsoft Teams, to create a single fully featured telephone and collaboration platform.

Benefits of bringing together Microsoft Teams and business telephony system

By integrating your existing telephony system with the Teams app, your users can avail of team collaboration, video conferencing and meetings, unlimited phone calls and anywhere access all through an easy to use interface which they are familiar and comfortable with.

The benefits of this set-up include:

Empower remote working with integrated collaboration and communication from one interface
Keep your phone numbers and calling plans
Quick and easy deployment and setup
No hardware required – Per user subscription
Seamless number porting
Managed Service – deployment, porting, securing your numbers, managing your numbers
Flexible call packages and/or rate cards tailored to your business needs (domestic/international and landline/mobile blends)

Businesses who integrate their existing telephone system with Teams, will maintain all of the call features they are accustomed to, but now can enjoy them through the Microsoft Teams Phone platform. These features include: call forwarding; call hold; call screening; voicemail to email; group call pickup; conference calls up to 250 participants and much more.

Paradyn has researched and developed the very best value options for unlocking the true value of Microsoft Teams for businesses by seamlessly integrating the platform with company telephone systems.

Click here to contact us for your Microsoft Teams requirements.

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